Frequently Asked Questions

Q. What do I need to have for my grooming appointment?
A. Dogs: Rabies & Booster Shot Cats: Rabies Shot *All shots must have been administered 10 days before their check-in date.

Q. What do I need to bring for my pets Hotel stay?
A. Food is the only requirement. We recommend bringing a blanket, treats, and special toys so the pet feels more comfortable and at home.

Q. Do I need to give my dog/cat a tranquilizer for grooming?
A. NO. We prefer your pet not be on anything so we can learn its temperament. We can give you a free evaluation prior to making an appointment. We will take as long as your pet needs to become comfortable. We utilize behavior modification techniques if necessary.

Q. How much will it cost for a grooming?
A. Price is determined on a number of factors such as coat condition and pet temperament to mention couple. It is best to bring your pet by for proper free quote. We always reserve the right to apply additional fees for unexpected situations or conditions.  

Q. What if I don't have my shot records?
A. Contact your vet and they can provide you with a copy or fax the vaccinations over to our salon through fax. Your pet must be current on vaccinations for any services we provide. If no proof can be obtained over the phone we will be forced to reschedule your appointment until it can be provided.

Q. Do you need a copy of the records?
A. Yes, we keep a copy on file for your pet should the need arise. We can make a copy here on location if needed.

Q.  Do you groom cats?
A. Yes, large or small, we groom them all!

Q. How long will it take?
A. Typically, grooming lasts 3 hours. We will send a text when your pet is ready and there is no rush to pick up as long as it is before closing that day. There is a $10.00 late fee for every 15 minuets after closing and after one half hour late the pet will automatically be checked in for lodging with us and the owner will incur the additional fees.

Q. Do you take walk-ins?
A. Unfortunately, we do not take walk ins for grooming. We do take walk ins for lodging, daycare, and a la carte grooming services which include: nails, anal gland expression, teeth brushing, etc.