Frequently Asked Questions
Q. What do I need to have for my grooming appointment?
A. See our Requirements page
Q. What do I need to bring for my pets Hotel stay?
A. See our lodging requirements here.
Q. Do I need to give my dog/cat a tranquilizer for grooming?
A. NO. We prefer your pet not be on anything so we can learn its temperament. We can give you a free evaluation prior to making an appointment. We will take as long as your pet needs to become comfortable. We utilize behavior modification techniques if necessary.
Q. How much will it cost for a grooming?
A. Price is determined on a number of factors such as coat condition and pet temperament to mention couple. It is best to bring your pet by for proper free quote. We always reserve the right to apply additional fees for unexpected situations or conditions.
Q. What if I don't have my shot records?
A. Contact your Vet and they can provide you with a copy. Your pet must be current on vaccinations for any services we provide. If no prof can be obtained over the phone we will be forced to reschedule your appointment until it can be provided. See our requirements here.
Q. Do you need a copy of the records?
A. Yes we keep a copy on file for your pet.
Q. Do you groom cats?
Q. How long will it take?
A. Typically grooming can be 3 hours. We will call when your pet is ready and there is no rush to pick up as long as it is before closing that day. There is a $10.00 late fee for every 15 minuets after closing and after one half hour late the pet will automatically be Lodged with us and the necessary fees applied.
Q. Do you take walk-ins?
A. Unfortunately we do not for full grooming, an appointment is necessary. We do however have limited services that can be performed on a walk-in while you wait basis.